Thursday, April 3, 2008

Leading BMC Software Reseller Column Technologies Forms Strategic Alliance With Kinetic Data

Column standardizes on delivering Kinetic Survey - the lone enterprise
feedback direction tool built on BMC Remedy sedatives GROVE, Ill. and ST. PAUL, Minn., April 3, 2008 /PRNewswire/ --
Column Technologies (), A BMC Software Elite
Solution Spouse and BSM Certified Partner, today announced a strategic
alliance wherein Column will standardise on and resell Kinetic Data's
() endeavor feedback direction (EFM) software,
Kinetic Survey. The company will present Kinetic Data's software system with the
BMC Redress Action Request (AR) System to assist clients improve
enterprise-wide service delivery. Kinetic Survey is the lone EFM software system available that is built on the
BMC Redress argon System platform. It enables Redress users to easily replace
disparate external and internal client studies with one comprehensive
tool. Because it is a indigen Redress application, it can be extended to any
department within an organization. "Our confederation with Kinetic Data intends we can now assist our BMC clients
integrate valuable client feedback into their concern processes," said
Rob Yario, frailty president of Column Technologies. "After an extensive
evaluation, we're convinced that Kinetic Survey is the preeminent tool for
EFM-we're proud to offer it to our customers." IT organisations are challenged to better on their current feedback
management practices. Kinetic Survey installs on the BMC Redress argon System
server, works with all BMC Redress word forms and runs on all supported versions
of ITSM-whether criterion or customized. No development accomplishments are required
to make surveys. It is a rules-based system that tin automatically
trigger studies in response to specific actions, such as as the bringing of a
service. Predefined regulations in Kinetic Survey find who have the
survey, when they have it and how often an individual should be
surveyed. It is robust and customizable and can be used for market
research, client and employee satisfaction initiatives, product
development, and IT and ITIL(R)-based services direction feedback. About Column Technologies Column Technologies is a planetary IT substructure direction consulting
firm that assists companies streamline IT service delivery. Established in
1998, Column Technologies is a well-thought-of leader in the field of
infrastructure direction solutions and an Elite and BSM Certified BMC
Software partner. We offer expertness in procedure consulting, system design
and integration, application development, client support, hosting, remote
administration, and preparation in products, processes, and ITIL best
practices. For more than information, visit . About Kinetic Data, Inc. Kinetic Data is one of the biggest and most experienced third-party BMC
Remedy software system companies in the world. Kinetic Data offers the most
extensive portfolio of third-party, "built on BMC Remedy" packaged business
service direction (BSM) and service bringing direction (SDM) applications
available. A BMC Redress Technology Alliance Spouse since 1999, Kinetic
Data have helped nearly 100 Luck 500 and authorities clients --
including General Mills, Avon, Intel, 3M, and the U.S. Department of
Transportation -- implement BMC Redress merchandises aligned with ITIL best
practices. The company functions clients out of its central office in St.
Paul, Minn., business offices in Sydney, Australia, and through a web of leading
BMC Redress reseller partners. For more than information, travel to
. Contacts:
Nori Frustaci
Dir. of Marketing
Column Technologies
630.515.6650 Lis Grant
For Kinetic Data
kilohertz Associates, LLC
(612) 599-7797

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