Mar 19 -- Verint Systems Inc. announced Monday recent sweetenings to its contact centre and endeavor recording software, helping fiscal establishments and other organisations worldwide protect the privateness of their clients and consumer information.
In response to the guidelines established by the Payment Card Industry (PCI) Security Standards Council, Verint Witness Actionable Solutions, a supplier of analytics-driven workforce optimisation software system and services, offers clients optional encoding of recorded client interactions in the contact centre and throughout the enterprise. One of the drive military units behind this large-scale security attempt is the PCI Data Security Standard (DSS), a programme backed by the PCI Security Standards Council.
The PCI Security Standards council is a planetary forum for the in progress development, enhancement, storage, airing and execution of security criteria for business relationship information protection. It was formed by the major payment card companies, including American Express, Discover Financial Services, JCB, MasterCard Worldwide and Visa International.
Verint Systems, headquartered in Melville, New York, is a supplier of actionable intelligence solutions for an optimized endeavor and a safer world. More than 10,000 organisations in over 150 states trust on Verint solutions to execute more than effectively, construct competitory advantage and heighten the security of people, installations and infrastructure.
Verint Witness Actionable Solutions were formed as a consequence of Verintâs combination with work force optimisation provider, Witness Systems. Verint Witness Actionable Solutions enables organisations to capture and analyse customer/caller interactions, better work force public presentation and optimize service procedures in contact center, subdivision and back-office operations.
With its portfolio of solutions for client service analytics, work force optimization, quality monitoring/full-time recording, work force management, eLearning, public presentation direction and client surveys, Verint Witness Actionable Solutions assists companies bring out concern trends, detect the root cause of employee and client behavior, and powerfulness the right decisions, to assist guarantee service excellence and accomplish uninterrupted public presentation improvement across every facet of client operations.
Software from Verint Witness Actionable Solutions is used to capture recordings with clients for conformity and quality self-assurance purposes. As these recordings can incorporate sensitive recognition card details, they necessitate protection through an added degree of encoding and a unafraid storage environment, as well as options not to enter certain recognition card hallmark information at all. The company have incorporated the up-to-the-minute engineering within its phone call recording solutions to encrypt these captured interactions.
"Encryption, however, is only one factor required in protecting recognition card information and not all encoding methods are equally secure," explicates Brian Weiss, senior frailty president of planetary merchandise strategy, Verint Witness Actionable Solutions. "This led us to work with RSA, the security division of EMC, a Prime Minister supplier of security solutions used by many Luck 500 companies to turn to these security challenges."
RSA Key Director is engineered to supply encoding at the application layer and centralizes the provisioning and lifecycle direction of encoding keys for Verint Witness Actionable Solutions' recording solutions. It is designed to relieve the challenges associated with the cardinal direction by managing entree regulations and lifecycle decisions, which simplifies the security policy deployment and in progress administration. The company's recording and rematch software system functionality is fully interoperable with RSA Key Director to let seamless and crystalline operation.
The encoding and cardinal direction characteristics provided by RSA Key Director are optional mathematical functions that tin be licensed with Verint Witness Actionable Solutions' software system to assist clients accommodate their recording solutions to ran into PCI DSS demands around protection of card holder data.
Existing customers, including those using the company's recently launched, next-generation Impact 360 solution that tin deploy the new security options, which include encoding of recorded information on storage devices used by the recording systems through strong cryptographic algorithms, helping clients protect sensitive data, encoding of recorded information when transmitted over the network, allowing organisations to guard sensitive information as it is transmitted, encoding and constellation of hallmark information, enabling clients to do recorded information indecipherable without authorised entree to encoding keys, selective non-recording of certain parts of a conversation, making it easier to back up security demands around the types of information that tin or cannot be stored, and auditing of all entree to recorded data, adding a layer of increased security by limiting physical entree to data.
Verint Witness Actionable Solutions' new security options, such as as encoding and selective non-recording, are patent of invention pending. Adds Weiss, "The improver of encoding to our analytics-driven workforce optimisation solutions with RSA Key Director presents important value to our client base. Encoding of recordings is cardinal to enable conformity with PCI and other regulating requirements. We are committed to providing our clients with software system that assists construct a unafraid environment, rans into the peak security criteria in the industry and guards client investings through strong intellectual place protection."
"We're happy to be working with Verint Witness Actionable Solutions to assist present capablenesses that enable clients to undertake the challenges associated with achieving PCI DSS compliance," states Steve Preston, senior manager of solutions marketing, RSA. "Sensitive information dwells in numerous topographic points across client organisations â" and in many different formats. Encrypting phone call recordings adds another layer of security, and assists enable RSA and Verint Witness Actionable Solutions clients to both accomplish and keep conformity with the PCI standard."